Support Options

Software Support & Maintenance

We offer support & maintenance as an option for the software we provide, for all your technical and methodological questions. We strive to give customers maximum value.

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Software Implementation Support

On request of clients CGE has taken the initiative to assist partners and industry leading clients in the implementation of risk management concepts.

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Method Support & Knowledge Base

CGE constantly develops new ideas into practical solutions and adds articles about the underlying concepts and the application of these concepts to an open Knowlegde Base.

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Network of Consultancy Partners

CGE has an extensive partner network existing of highly qualified and specialised risk professionals all over the world to be able to provide high-quality consultancy services and training.

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Trainings & Events

Every year CGE and its partners organise about 100 trainings, events, master classes and user group meetings. These events are organised on a central location, near you or on-premises.

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Demos & Expert Sessions

On a regular basis CGE organises online demos, webinars and expert sessions. Of course it is also possible to have a specific demo, online or in-house, tailored to your situation.

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e-Learning

CGE offers the oppportunity for online training courses. This course describes the basics of the bowtie method by going through the steps of building a basic bowtie diagram.

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BowTie Examples Library

CGE has taken the initiative to create a central repository that contains hundreds of example bowties for different industries for different purposes.

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FAQ & Software Documentation

CGE offers a set Questions & Answers, Tutorials, Getting Started tips, Instruction Videos, a Software Manual and a Method Manual. You can also send an email for assistance.

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Downloads of Software & Templates

CGE offers the possiblility to download the software we sell and to download example files and templates. You can also send an email for download instructions.

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Peer Contact & Client References

CGE has a number of industry leading clients, best practices and testimonials that may appeal to you. We are happy to introduce you to your peers and to share knowlegde on lessons learned.

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Contact Us & Trial Requests

You can always contact us directly to ask your questions or to schedule a meeting. You can send us an email, or you can contact one of the global account managers for your region.

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